FAQ
Frequently asked question.
Are all WCG staff nurses?
We employ a diverse team of healthcare professionals whose qualifications perfectly suit our clients. These include Registered Nurses, Registered Practical Nurses, and certified Personal Support Workers who have experience in their respective fields. Our staff is carefully matched with the most appropriate service for each customer in mind.
Are your employees insured?
All personnel undergo a comprehensive screening process to guarantee that they are appropriate for insurance coverage.
What happens if my caregiver gets sick?
You have the option of canceling your appointment or having us provide another caregiver.
Is the cost for services covered by my health plan?
It’s important to understand what your health plan covers in terms of the services required. You may be able to obtain some cost coverage depending on your policy. Please contact your health plan provider for more information about what is covered.
Do I get to pick the individual looking after me?
If you’re not satisfied with the employee match obtained, we’re open to suggestions for improvement. Your input could be of great help in finding a successful staff member for you.